Support
We're here to help.
How to reach us.
Report a bug
Report bugs directly in the app under Settings → Report a Bug, or email us at bugs@worldtree.app.
Frequently asked questions.
How does World Tree work?
World Tree uses AI to connect you with location-based guides — locals, travelers, historians — who can answer questions about where you are or where you want to go. Tap the location at the top of the screen to explore anywhere in the world.
Is World Tree free?
World Tree is free to download and use with limited features. World Tree Pro ($9.99/month) unlocks unlimited conversations, all premium guides, and advanced features. We offer a 7-day free trial so you can experience the full app before subscribing.
Does World Tree work offline?
Voices are cached on your device for offline access, but you'll need an internet connection for AI conversations. Location discovery works offline with cached data.
How do I cancel my subscription?
You can cancel anytime through iPhone Settings → [Your Name] → Subscriptions → World Tree Pro → Cancel Subscription. You'll retain access until the end of your billing period.
How do you protect my privacy?
We take privacy seriously. World Tree doesn't track your behavior, sell your data, or use hidden algorithms. Your location is used only to discover nearby voices, and your conversations are private. Read our full Privacy Policy for details.
Can I request my data be deleted?
Yes. Email privacy@worldtree.app to request deletion of your account and all associated data. We'll process your request within 30 days.
The app isn't working correctly. What should I do?
Try these steps first:
- Make sure you're on the latest version of the app
- Check your internet connection
- Enable location services in Settings → Privacy → Location Services → World Tree
- Restart the app
If problems persist, email us at support@worldtree.app with details about the issue.